UnitedHealthcare to Transition DME Management to Synapse Health in Florida and Mississippi
UnitedHealthcare has announced that beginning June 1, 2026, Synapse Health will manage the durable medical equipment (DME) ordering and fulfillment process for its Individual Medicare Advantage plans and Chronic Special Needs Plans (C-SNP) in Florida and Mississippi.
The update does not apply to:
- Institutional Special Needs Plans (I-SNP)
- Institutional Equivalent Special Needs Plans (IE-SNP)
- Group retiree plans
Purpose of the Change
UnitedHealthcare stated that the transition is part of an effort to improve the overall experience for ordering physicians, DME suppliers, and members. The expansion builds upon an existing capitated agreement and reflects provider and member feedback aimed at modernizing the DME ordering and fulfillment process.
Impact on DME Prescribers
Starting June 1, 2026, physicians and other prescribers must submit DME orders through the Synapse Health e-prescribing portal.
Synapse Health representatives will contact prescribers in the coming months to provide additional information, offer personalized training sessions, and share access to self-service resources.
For members requiring ongoing DME services after the effective date, Synapse Health will coordinate with current DME providers to maintain continuity of care or facilitate transitions when necessary. In some cases, prescribers may be asked to submit updated documentation or new orders to support continued treatment plans.
Impact on DME Providers
DME suppliers must join the Synapse Health network to continue providing standard DME services to most UnitedHealthcare Medicare Advantage members in the affected states.
Synapse Health will reach out directly with network participation details. Providers may also inquire about enrollment by emailing JoinOurNetwork@synapsehealth.com.
Products Included in the Transition
The following standard DME and mail-order supplies will be managed under Synapse Health:
- Diabetic supplies
- Enteral
- Home ambulatory
- Hospital beds
- Insulin therapy
- Respiratory vest
- Sleep
- Urological
- Mobility aids
- Negative pressure wound therapy
- Ostomy
- Oxygen
- Respiratory
- Ventilators
- Wheelchairs — standard
- Wound care
Products Excluded from the Change
The following items are not included in the transition:
- Bone growth stimulators
- Cancer treatment
- Cardiac defibrillators
- Complex rehab
- Optune device
- Oral devices
- Orthotics
- Parenteral nutrition, vision, and hearing
- Prosthetics
Additional Information
Providers and members seeking further details may visit the Synapse Health website or contact customer support at 888-336-9363.
