Your Go-To Hub For Healthcare News

News update

Jun 10, 2026

CSHCN Provider Manual to Revise Telehealth and Teledentistry Service Guidelines

On Aug 14, 2026, the Texas Medicaid & Healthcare Partnership will update the Children with Special Health Care Needs Services Program Provider Manual. The update will revise record retention requirements for telemedicine medical services, teledentistry dental services, and telehealth services.

This change follows the requirements outlined in House Bill 1700, 89th Legislature, Regular Session, 2025.

Telecommunication Services

TMHP will add new language to Chapter 38, Telecommunication Services Handbook, subsection 38.2, Benefits, Limitations, and Authorization Requirements.

Under the updated guidance, health professionals who provide telemedicine services must follow all applicable Texas laws, including the Texas Occupations Code, Title 3. They must also comply with rules and standards set by their licensing or certifying board.

This includes properly obtaining and documenting informed consent for treatment, data collection, and data sharing. Providers must also protect patient privacy and data security while meeting all record retention requirements.

Teledentistry Services

TMHP will also update Chapter 14, Dental, subsection 14.2.3.3, Teledentistry Services.

Dental providers under the CSHCN Services Program who offer teledentistry services must follow applicable Texas laws, including the Texas Occupations Code, Title 3. They must also comply with rules and standards established by the Texas State Board of Dental Examiners.

These requirements include obtaining and documenting informed consent for treatment, data collection, and data sharing. Providers must also ensure that patient information remains private and secure while following all record retention rules.

For More Information

Providers can contact the TMHP-CSHCN Services Program Contact Center at 800-568-2413 for more details.

Services

Credentialing

Credentialing is the rigorous process of verifying a healthcare provider’s qualifications, including their education, training, licenses, and clinical experience. This service ensures that practitioners meet the high standards required by insurance networks and hospitals to provide care and receive reimbursement.

Billing & Collection

Billing and Collection service involves confirming a patient’s insurance coverage, active status, and specific benefits before their appointment. By identifying co-pays, deductibles, and required prior authorizations upfront, staff can prevent claim denials and help patients understand their financial responsibilities.

Eligibility Verification

Eligibility verification is the process of verifying a patient’s health insurance coverage and benefits to determine what services are covered and the level of coverage available. This process is essential for healthcare providers to ensure that they receive proper reimbursement for services rendered and that patients are not left with unexpected medical bills.

Revenue Cycle Management

RCM is the financial process that manages the entire lifecycle of a patient’s account, from the initial appointment scheduling to the final balance payment. It integrates eligibility, coding, billing, and collections into a single, cohesive workflow aimed at maximizing a practice's profitability.

Post Tabs

Latest

Popular

Top 8 Insurance Eligibility and Verification Software in 2026

July 3, 2026

What Does the EHR Evaluation Checklist Offer?

July 3, 2026

Understanding NCQA Accreditation and Its Benefits

June 26, 2026

1 2 3 … 177 Next »

Testimonials

It has been a wonderful experience working with Sean. He made the credentialing process a breeze with his knowledge and communication skills. I highly recommend Capline.

I

Islamorada Dentistry

Rylan is wonderfull representetive, and very quick to complete all his task. We recomend his services, great company and great costumer service. We give him a 5 star.

D

Dentricity Dental Berkeley

Myra Claire was exceptionally professional and efficient in ushering me through the credentialing process! She maintained communication and was very responsive when I had questions! Very pleased!