News update

Feb 18, 2026

MTM Health Updates for Non-Emergency Medical Transportation Providers

From March 01, 2026, MTM Health will take over non-emergency medical transportation (NEMT) for UnitedHealthcare Community Plan of Florida members. This includes rides to covered care such as doctor appointments, pharmacies, hospitals, and other approved services.

To schedule a ride:

Book online using MTM Link, or
Call 888-777-6528

MTM can also handle ride requests from clinics, facilities, and health care teams.

Need help or more details? Check the MTM Health reservations information, or use the 24/7 portal chat for support.

Services

Credentialing

Credentialing is the rigorous process of verifying a healthcare provider’s qualifications, including their education, training, licenses, and clinical experience. This service ensures that practitioners meet the high standards required by insurance networks and hospitals to provide care and receive reimbursement.

Billing & Collection

Billing and Collection service involves confirming a patient’s insurance coverage, active status, and specific benefits before their appointment. By identifying co-pays, deductibles, and required prior authorizations upfront, staff can prevent claim denials and help patients understand their financial responsibilities.

Eligibility Verification

Eligibility verification is the process of verifying a patient’s health insurance coverage and benefits to determine what services are covered and the level of coverage available. This process is essential for healthcare providers to ensure that they receive proper reimbursement for services rendered and that patients are not left with unexpected medical bills.

Revenue Cycle Management

RCM is the financial process that manages the entire lifecycle of a patient’s account, from the initial appointment scheduling to the final balance payment. It integrates eligibility, coding, billing, and collections into a single, cohesive workflow aimed at maximizing a practice's profitability.

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Testimonials

It has been a wonderful experience working with Sean. He made the credentialing process a breeze with his knowledge and communication skills. I highly recommend Capline.

I

Islamorada Dentistry

Rylan is wonderfull representetive, and very quick to complete all his task. We recomend his services, great company and great costumer service. We give him a 5 star.

D

Dentricity Dental Berkeley

Myra Claire was exceptionally professional and efficient in ushering me through the credentialing process! She maintained communication and was very responsive when I had questions! Very pleased!

D

Doris Dodson

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888-444-6041

thinkgrowth@caplineservices.com

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