UnitedHealthcare Updates Demographic Data Submission Process for Practitioners
UnitedHealthcare has made the decision that starting October 1, 2024, it will no longer accept demographic updates by email or on the Demographic and Practice Change Request Form from groups and individual providers.
Practitioners are reminded to use one of the three other permitted ways of submitting to ensure current demographic information and minimal disorganization.
Common Submission Methods
- CAQH (Council for Affordable Quality Healthcare) Provider Data Portal: With the real-time updating and directory services on the providers’ portal, authorized participating payers will receive all changes immediately.
- My Practice Profile: through the UnitedHealthcare Provider Portal, users can verify and attest whether data about all healthcare professionals associated with a TIN is correct or not.
- Roster Submission: It does not alter the process for the roster-managed demographics-submission groups.
Providers will need to provide updates through just one of the above methods. It will, therefore eliminate the duplication of data submissions and possible clarifications.
Non-submission of data through any of the foregoing methods will have a potential impact on inaccuracies in provider directories that affect their patients and delayed payment claims.
Implications for Medicaid Providers
Medicaid contract providers will continue to use their states’ mandated processes to report demographic data. Such data will also need to be reported via one of UnitedHealthcare’s accepted methods to ensure uniformity in the system.
To learn more, the provider has been advised to visit UnitedHealthcare’s data attestation page or contact through the 24/7 live chat feature within the UnitedHealthcare Provider Portal.
This is a policy change the company continues to focus on a reduction in administrative burden and adequate provider information critical for improvement.
